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Technical Support
Knowledgeable assistance helps you overcome technical issues fast so you can get back to what is important.ONLINE TECHNICAL SUPPORT
Technical Support Options
Fast, easy online technical support
Benefits
- 24/7 access to select FAQs
- Access to several knowledge articles & videos
- View your technical manuals
- Manage your software licenses & updates
Cost
None
Annual coverage to maximize productivity
Benefits
- 12-month access to remote technical support with MTS Service via:
- Submitting a ticket at my.mts.com or
- Emailing us at Tech.Support@mts.com
- Access to myMTS customer portal
- See full set of FAQs and knowledge articles
- Ability to create and view support tickets
Cost
Annual
Priority support for eligible customers
Complimentary for customers with any of the following:
- Service Plan
- Software Support Plan
- Warranty
- Extended Warranty
Benefits
- Priority support
- Access to Systems Integration Engineers and Engineering support
- Access to myMTS customer portal
- See full set of FAQs and knowledge articles
- Ability to create and view support tickets
Model Comparison
myMTS Portal
Benefits
- 24/7 access to select FAQs
- Access to several knowledge articles & videos
- View your technical manuals
- Manage your software licenses & updates
Cost
None
Remote Technical Support Plan
Benefits
- 12-month access to remote technical support with MTS Service via:
- Submitting a ticket at my.mts.com or
- Emailing us at Tech.Support@mts.com
- Access to myMTS customer portal
- See full set of FAQs and knowledge articles
- Ability to create and view support tickets
Cost
Annual
Entitled Technical Support
Benefits
- Priority support
- Access to Systems Integration Engineers and Engineering support
- Access to myMTS customer portal
- See full set of FAQs and knowledge articles
- Ability to create and view support tickets
Cost
Complimentary for customers with any of the following:
- Service Plan
- Software Support Plan
- Warranty
- Extended Warranty
Resources
Article
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